I like to code. I am a self-taught web developer with personal experience in front-end and back-end development. I create web applications and programs for personal use and interested clients. I taught several of my friends basic computer science and programming. My favorite coding languages are Python and JavaScript. I enjoy being able to generate ideas and the power to turn them into reality.
I like to work. I gained 3+ years of IT experience in technical customer service and management. I can communicate with various level of technical detail, and plan and progress projects to meet deadlines with agility. I am an organized and goal-oriented individual who enjoys being productive by adapting, improvising and overcoming difficult situations.
I like to learn. I earned an Bachelor of Arts, Computer Science and a Master of Science, Management of Technology degrees from New York University, 2016 and 2020 respectively. With this combination of degrees, I am excited to be part of the development, utilization and meaningful impact of technology in the world.
I like to travel. Inspired and appreciative of the melting pot of cultures and languages in New York, I became thrilled to study abroad through New York University's Global Network University. I spent a semester at their Abu Dhabi (Fall '14) and Shanghai (Fall '15) campuses. I like learning new cultures, languages and visiting countries whenever I can.
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● Wrote, modified, and tested production scripts deployed monthly to update computer software and applications
● Triaged and resolved help-desk requests based on user or system level, service interruption, and impact on users
● Defined service catalog with users’ feedback for in-house ticketing system transition to commercial platform
● Analyze and troubleshoot existing wired and wireless network systems through client visits/calls
● Setup computer workstations, utilizing Office 365 and other key software at administration level
● Handle repairs and exchanges of defective devices while assisting in improving network design